Contact information
Get in Touch
Questions about your order, subscription, or routine? We're here.
Reach Us
How to Contact Us.
Different inquiries reach different teams — pick the channel that fits your question for the fastest response.
Client Care
Orders, subscriptions & products
For order status, returns, subscription changes, product questions, and adverse reactions.
Privacy
Data & privacy requests
For privacy rights requests (access, deletion, correction), opt-out of marketing, and questions about our Privacy Policy.
Legal & DMCA
Legal notices
For legal notices, DMCA copyright claims, dispute notices, and licensing inquiries.
Business Information
Company Details.
Mxt is a brand of The Personalized Beauty Co., Inc. The following information is provided in accordance with applicable consumer protection and e-commerce laws.
- Legal name
- The Personalized Beauty Co., Inc.
- Trading name
- Mxt (also styled mxtskin and mxt.co)
- State of incorporation
- Delaware, United States
- Principal address
- 1773 W San Bernardino Rd, Unit B-19
West Covina, CA 91790
United States - Website
- https://mxt.co
- Client Care email
- help@mxt.co
- Privacy email
- privacy@mxt.co
- Legal email
- legal@mxt.co
Support Hours
When We're Available.
Our Client Care team is available during the following hours. All times are Pacific Time (PT).
| Monday – Friday | 9:00 AM – 6:00 PM PT |
|---|---|
| Saturday | 10:00 AM – 3:00 PM PT |
| Sunday | Closed |
| U.S. Federal Holidays | Closed (responses the next business day) |
You can email us any time — we respond to all inquiries within 2 business days. Emails sent outside business hours are answered on the next available business day.
For urgent subscription changes (cancellations, pauses, address updates), the fastest option is to log into your account at mxt.co/account — most changes take effect immediately.
Additional Contacts
Specific Inquiries.
Creator Program & Partnerships. For inquiries about the Mxt Creator Program, collaboration proposals, or press, email creators@mxt.co.
Professionals & Medical Providers. Estheticians, dermatologists, and other licensed skin-care professionals interested in Mxt's professionals program can apply at mxt.co/pages/apply-now.
Accessibility. If you experience any difficulty accessing our website or need an accommodation, email help@mxt.co with the subject line "Accessibility" and we'll respond promptly.
Privacy rights requests. To exercise a privacy right (access, deletion, correction, opt-out of sale/sharing, limit use of sensitive personal information), email privacy@mxt.co. See our Privacy Policy for details on available rights and response times.
California consumers. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.